Shipping & Returns
We want you to have the right stencil for the job. If something isn't right, contact us and we'll make it right.
Returns on stock stencils
- You can return unused stock stencils within 30 days of delivery for a refund or an exchange (a different size, material or stencil).
- Stencils must be unused, unpainted and in their original condition.
- Contact us before sending a return. We'll confirm the return and give you the address to ship it to.
- You pay the return shipping, and the original shipping charge isn't refunded (unless the return is our mistake, below).
- Once we receive and check the stencil, we refund the item price to your original payment method, usually within 5 business days. Your bank may take a few more days to show it.
Damaged, defective or wrong items
If a stencil arrives damaged, has a cutting defect, or isn't what you ordered, tell us within 30 days of delivery and send a photo if you can. We'll send a replacement or give you a full refund, including shipping, at no cost to you.
Custom stencils
Custom stencils are cut to order from your text, logo or artwork, so they can't be returned unless they arrive damaged or defective, or don't match the proof or design you approved. This includes custom endzone lettering, custom midfield logos, custom text stencils and custom field stencils.
Shipping
- Orders ship by FedEx from Alpharetta, Georgia, to addresses in the United States.
- Shipping is calculated at checkout from your ZIP code, with FedEx Ground and faster FedEx services to choose from, along with their delivery estimates.
- Stencils are rolled or folded and packed in sturdy boxes. Large orders may ship in more than one box.
- Need to change or cancel an order? Contact us as soon as possible, before it's cut and shipped.
Questions
Use our contact form or email info@stencilsplus.com and we'll get back to you.